Refund Policy
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At WhiteAshh, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns within 14 days of the original purchase date. To be eligible for a return, your item must be:
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Unused and in the same condition you received it
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In the original packaging
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Accompanied by the receipt or proof of purchase
Some items are non-returnable, including:
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Digital products/downloads
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Gift cards
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Personalized or custom-made items
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Sale or clearance items (if marked as final sale)
2. Refunds
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
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If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
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If rejected, we will contact you with further information.
3. Late or Missing Refunds
If you haven’t received a refund yet:
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Double-check your bank account or payment method
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Contact your credit card company—it may take time before your refund is officially posted
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Contact your bank—there is often processing time before a refund is posted
If you’ve done all of this and still have not received your refund, please contact us at Info@whiteashh.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at Info@whiteashh.com with your order number and details.
5. Shipping Returns
To return your product, please mail it to:
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund if a return label was provided.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Contact Us
If you have any questions about our refund policy, contact us at: